Retail Sales & Customer Experience Leader

Michaels Stores; Cheyenne (WY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, vision

Employee discounts

Tuition assistance

Job summary

The Michaels Companies Inc. in Cheyenne, WY is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations.

You will coach, train, and develop team members, maintain SOPs, and ensure adherence to brand standards while achieving key sales and service KPIs through effective leadership and day-to-day execution.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and manage adherence to SOPs and Company programs to ensure compliance.
• Ensure execution of policies and standards, maintaining store conditions and results.
• Coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintain floor leadership and service standards.

Skills

Retail leadership

Job description

The Michaels Companies Inc. in Cheyenne, WY is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations.

You will coach, train, and develop team members, maintain SOPs, and ensure adherence to brand standards while achieving key sales and service KPIs through effective leadership and day-to-day execution.