Part-Time Sales & Service Leader — Customer Experience

The Michael's Companies; Cheyenne (WY); On-site; USD 24,796 - 38,572; Part time

Benefits offered by this job

Employee discounts

Health benefits

Tuition assistance

Job summary

The Michaels Companies in Cheyenne, WY is seeking a Part-Time Sales and Service Manager to lead and coach a high-performing team across front-end and service operations, ensuring brand standards and excellent customer experiences while supporting MOD coverage.

You will drive store KPIs, coach selling behaviors, and ensure effective use of POS and Self-Checkout systems. Flexibility for nights, weekends, and early mornings is required.

Qualifications

• Experience leading retail teams and achieving sales targets.
• Ability to manage front-end and service operations.
• Familiarity with POS and Self-Checkout systems.
• Ability to train and develop team members.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and company programs.
• Provide Manager-on-Duty (MOD) coverage and maintain floor leadership.
• Drive sales and delivery of exceptional customer experiences.
• Oversee store programs, events, and loyalty enrollment.
• Coach and develop team members through structured onboarding.

Skills

Retail leadership

Customer coaching

POS proficiency

Omni-channel service

SOP compliance

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies in Cheyenne, WY is seeking a Part-Time Sales and Service Manager to lead and coach a high-performing team across front-end and service operations, ensuring brand standards and excellent customer experiences while supporting MOD coverage.

You will drive store KPIs, coach selling behaviors, and ensure effective use of POS and Self-Checkout systems. Flexibility for nights, weekends, and early mornings is required.