Retail Sales Manager - Customer Experience Leader

Michaels Inc.

California

On-site

USD 27,000 - 33,000

Full time

7 days ago

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Benefits offered by this job

Employee discounts

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Adoption assistance

Flexible spending accounts

Job summary

The Michaels Companies Inc. is seeking a Sales Manager for the Newhall/Valencia area to lead a high-performing selling culture across the store, driving strong sales and an engaging customer experience.

You will oversee front-end operations, POS usage, and in-store programs while coaching team members and ensuring policy compliance. With 3+ years in retail leadership, you will ensure SOP adherence, drive loyalty enrollment, and support omni-channel services like BOPIS and Same Day Delivery in a

Qualifications

3+ years retail leadership experience.
Ability to lead and coach teams to achieve KPI targets.

Responsibilities

Assist Store Manager in leading and managing adherence to SOPs and Company programs.
Ensure execution of policies and standards, hold team accountable for store conditions and results.
Model and coach customer experience and selling behaviors to drive conversion and satisfaction.
Provide Manager-on-Duty coverage with floor leadership and operational continuity.
Oversee POS and Self-Checkout usage for smooth transactions and customer support.
Oversee in-store programs like Balloons, birthday parties, loyalty enrollment, and protection plans.
Lead Omni-channel initiatives including BOPIS and Same Day Delivery.
Train and develop team members through onboarding and ongoing skill-building.
Support Asset Protection to reduce shrink.