Retail Sales Manager: Customer Experience Leader

Michaels; Bass (AL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels is seeking a Sales Manager to lead a high-performing store team in Little Rock, AR, focusing on delivering an engaging customer experience and achieving sales KPIs.

You will oversee front-end operations, POS/Self-Checkout efficiency, and in-store programs, while coaching staff and ensuring policy compliance. Expect nights, weekends, and early mornings shifts in a fast-paced environment.

Qualifications

• 3+ years retail leadership experience.
• Ability to work nights, weekends and early mornings.
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits.
• Champion MCC/Extend services, ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including Cut Bar experience oversight.
• Ensure efficient execution of BOPIS and Same Day Delivery, for timely order fulfillment and omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop.
• Train, coach, and develop team members through structured onboarding and ongoing skill-building.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Job description

Michaels is seeking a Sales Manager to lead a high-performing store team in Little Rock, AR, focusing on delivering an engaging customer experience and achieving sales KPIs.

You will oversee front-end operations, POS/Self-Checkout efficiency, and in-store programs, while coaching staff and ensuring policy compliance. Expect nights, weekends, and early mornings shifts in a fast-paced environment.