Retail Sales & Customer Experience Associate

Michaels; Little Rock (AR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Flexible spending accounts

Job summary

Michaels is hiring at their Little Rock store. You will assist customers, maintain a fast checkout, and help with in-store merchandising, stocking, and framing operations.

This role emphasizes customer service, POS accuracy, and participation in omnichannel processes. Ideal candidates have retail or customer service experience and can stand for long periods, lift items, and work in a team that supports store goals and brand standards.

Qualifications

• Retail or customer service experience preferred
• Ability to stand for long periods and move around the store
• Strong communication and problem-solving skills

Responsibilities

• Assist customers in locating products and providing solutions
• Provide fast, friendly checkout with cash handling to standards
• Engage customers in Rewards program enrollments and Private Label Credit Cards
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes
• Participate in truck unload, stocking, and planogram (POG) processes
• Maintain a well-merchandised, in-stock store and complete merchandise recovery
• Support shrink and safety programs and adhere to SOPs and company policies
• Cross-trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Retail experience

Job description

Michaels is hiring at their Little Rock store. You will assist customers, maintain a fast checkout, and help with in-store merchandising, stocking, and framing operations.

This role emphasizes customer service, POS accuracy, and participation in omnichannel processes. Ideal candidates have retail or customer service experience and can stand for long periods, lift items, and work in a team that supports store goals and brand standards.