Retail Sales Manager - Lead WOW Customer Experience

careers-duluthtrading; Greensboro (NC); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Medical plan options

Dental & Vision plans

401(k) employer match

Paid holidays

Generous paid time off

Daily pay available

Employee discount

Job summary

Duluth Trading Company is seeking a Retail Sales Manager in Greensboro, NC to lead a team and deliver outstanding customer service. You will drive the Duluth experience on the sales floor, ensure product knowledge, supervise promotions, and maintain merchandising standards.

The role requires a strong customer focus, integrity, and ability to train staff. Stand/walk up to eight hours, lift up to 40 pounds, and manage cash handling and reporting.

Qualifications

• High school diploma or equivalent.
• Customer-centric mindset.
• Takes pride in a job well done.
• Operates with integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Develop familiarity with the Duluth brand and product knowledge to provide solution-oriented, friendly service to customers. Lead the store team to do the same.
• Personally demonstrate a high level of service and engagement and set expectations for the team.
• Manage floor coverage to engage the customer and drive the Duluth experience.
• Ensure that customer profile information is accurately recorded.
• Respond proactively, provide positive resolutions to customer concerns and be empowered to make decisions.
• Maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging.
• Effectively set up sales and promotions with proper signing and communication.
• Execute and supervise the handling of merchandise receipts and transfers quickly and accurately, including checking in, hanging, steaming, and visual merchandising on the sales floor.
• Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Provide clear and consistent feedback to employees on a regular basis.
• Adhere to all company guidelines, policies and programs and sets a positive example.
• Understand, execute and train all cash-handling and reporting functions.
• Process all register functions and ensure they are followed in the store.
• Ensure the store is secured and respond to any alarms as directed.
• Ensure the safety of employees and customers and communicate concerns to Store Manager or Assistant Store Manager.

Skills

Customer service

Leadership

Communication

Teamwork

Integrity

Ownership

Problem solving

Customer engagement

Education

High school diploma or equivalent

Job description

Duluth Trading Company is seeking a Retail Sales Manager in Greensboro, NC to lead a team and deliver outstanding customer service. You will drive the Duluth experience on the sales floor, ensure product knowledge, supervise promotions, and maintain merchandising standards.

The role requires a strong customer focus, integrity, and ability to train staff. Stand/walk up to eight hours, lift up to 40 pounds, and manage cash handling and reporting.