Retail Sales Leader: WOW Customer Experience

Duluth Trading Company; Goodhue Township (MN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision plans

401(k) match

Paid holidays

Employee discount

Job summary

Duluth Trading Company in Minnesota seeks a Retail Sales Manager to lead the store team, deliver exceptional customer experiences, and uphold Duluth brand standards. The role focuses on service excellence, product knowledge, and operational execution on the sales floor.

You will supervise cash handling, merchandising, and daily store operations while fostering a customer-centric environment with integrity and teamwork.

Qualifications

• High school diploma or equivalent.
• Retail experience is preferred but not necessary.
• Customer centric and ownership mindset.
• Strong communication and listening skills.
• Operates with integrity and trust.
• Team player with collaborative spirit.

Responsibilities

• Provide WOW! service and go above and beyond to create memorable customer experiences.
• Lead the store team to deliver consistent, friendly service.
• Manage floor coverage to engage customers and maintain Duluth experience.
• Record accurate customer profiles and oversee cash handling tasks.
• Maintain visual merchandising and stock presentation per standards.
• Ensure store cleanliness, safety, and compliance with guidelines.

Job description

Duluth Trading Company in Minnesota seeks a Retail Sales Manager to lead the store team, deliver exceptional customer experiences, and uphold Duluth brand standards. The role focuses on service excellence, product knowledge, and operational execution on the sales floor.

You will supervise cash handling, merchandising, and daily store operations while fostering a customer-centric environment with integrity and teamwork.