Retail Sales Leader & Store Experience Coach

Victra - Verizon Authorized Retailer; Farmington (NM); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Frequent Contests

Career Advancement Opportunities

Comprehensive benefits list

Job summary

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team, coach sales specialists, and drive sales targets while managing daily operations and merchandising to create an outstanding customer experience.

You will develop team members, set goals, and ensure outstanding service as you balance customer flow, store up-time, and performance metrics across the team.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Skills

Team leadership

Sales goals

Customer service

Coaching

Training

Merchandising

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team, coach sales specialists, and drive sales targets while managing daily operations and merchandising to create an outstanding customer experience.

You will develop team members, set goals, and ensure outstanding service as you balance customer flow, store up-time, and performance metrics across the team.