Store Leader & Sales Coach

Victra - Verizon Authorized Retailer; Prince Frederick (MD); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Dental Insurance

Vision Insurance

Paid Maternity Leave

401K Match

Tuition Reimbursement

Verizon Service Discount

Disaster Relief

Referral Bonus

Contests

Career Advancement

Job summary

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team from developing the best sales specialists to driving sales targets, financials and merchandising, creating an outstanding in-store experience that reinforces our brand.

You will coach and motivate your team, manage day-to-day operations, and ensure store uptime while meeting daily, weekly and monthly targets.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• Basic interview skills and enhanced staffing knowledge.
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from store leader on day-to-day operations.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Skills

Customer service

Leadership

Coaching

Team management

Merchandising

Communication

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team from developing the best sales specialists to driving sales targets, financials and merchandising, creating an outstanding in-store experience that reinforces our brand.

You will coach and motivate your team, manage day-to-day operations, and ensure store uptime while meeting daily, weekly and monthly targets.