Retail Sales Leader: Coach & Optimize Store Experience

EXPRESS; Grand Prairie (TX); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Roth 401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Résumé du poste

PHOENIX Retail, LLC is seeking a Retail Sales Leader for the Grand Prairie Premium store to drive on-floor and stockroom operations while guiding/mentoring associates to deliver exceptional in-store experiences.

You will coach teams, oversee checkout, merchandise flow, and scheduling, and ensure excellent customer service alignment with company policies and promotions. This full-time role supports an omnichannel retail environment.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsabilités

• Assist in developing and motivating associates to maximize sales potential
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Connaissances

Tech proficiency

Availability (nights/weekends)

Physical requirements

Customer communication

Sales accountability

Team collaboration

Multitasking

Formation

High School or Equivalent

Description du poste

PHOENIX Retail, LLC is seeking a Retail Sales Leader for the Grand Prairie Premium store to drive on-floor and stockroom operations while guiding/mentoring associates to deliver exceptional in-store experiences.

You will coach teams, oversee checkout, merchandise flow, and scheduling, and ensure excellent customer service alignment with company policies and promotions. This full-time role supports an omnichannel retail environment.