Retail Sales Leader: Elevate Store Performance

Express & Bonobos; Lynnwood (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

401(k) and Roth 401(k) with Company 2%

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC is seeking a Retail Sales Leader to join our team at Alderwood. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers.

The role requires strong communication, team leadership and ability to manage multiple tasks, with focus on creating exceptional customer experiences and product knowledge.

Qualifications

• Education: High School or Equivalent.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.

Skills

Customer communication

Teamwork

Multitasking

Technology proficiency

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC is seeking a Retail Sales Leader to join our team at Alderwood. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers.

The role requires strong communication, team leadership and ability to manage multiple tasks, with focus on creating exceptional customer experiences and product knowledge.