Retail Sales Leader: Elevate In-Store Experience

EXPRESS; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

PHOENIX Retail, LLC is seeking a Retail Sales Leader at the Florida Mall to drive store operations on the sales floor and in the stockroom, while coaching associates and delivering a great in-store shopping experience for customers.

You will develop and motivate staff to maximize sales, provide in-the-moment coaching, manage schedules, merchandise flow, checkout and omni‑channel tasks, and partner with Store Management to improve performance.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non‑business hours.
• Meets physical requirements.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in-the-moment coaching and training to store associates to ensure efficient floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute actions plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, in the store.
• Monitor and analyze the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in‑store customer experiences.
• Effectively resolve customer service issues to a positive outcome.
• Lead and model our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC is seeking a Retail Sales Leader at the Florida Mall to drive store operations on the sales floor and in the stockroom, while coaching associates and delivering a great in-store shopping experience for customers.

You will develop and motivate staff to maximize sales, provide in-the-moment coaching, manage schedules, merchandise flow, checkout and omni‑channel tasks, and partner with Store Management to improve performance.