Retail Sales Leader — Elevate Customer Experience

EXPRESS; Fresno (CA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with Company match

Merchandise discount

Paid Time Off

Job summary

PHOENIX Retail, LLC, operating Express and Bonobos, is seeking a Retail Sales Leader for Fresno Fashion Fair. You will coach associates, drive sales, and ensure smooth floor operations, customer service, and omni-channel execution in a busy store environment.

Key duties include developing teams, managing schedules, training on product knowledge and policies, handling daily checkout, and delivering a consistent in-store experience aligned with Express standards.

Qualifications

• Education: High School or Equivalent.
• 1 year of experience minimum.
• Proficient with iPad and registers.
• Availability including nights, weekends, and non-business hours.
• Physical requirements meet.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer communication

Sales accountability

Team collaboration

Multitasking

Education

High School Diploma or equivalent

Tools

iPad usage

Registers

Job description

PHOENIX Retail, LLC, operating Express and Bonobos, is seeking a Retail Sales Leader for Fresno Fashion Fair. You will coach associates, drive sales, and ensure smooth floor operations, customer service, and omni-channel execution in a busy store environment.

Key duties include developing teams, managing schedules, training on product knowledge and policies, handling daily checkout, and delivering a consistent in-store experience aligned with Express standards.