Retail Sales Leader — Elevate Customer Experience

Michaels Stores; Temecula (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision

Employee discounts

Job summary

The Michaels Companies, Inc. is seeking a Sales Manager in Temecula, CA to lead frontline operations, coach associates, and drive sales results. You will champion the customer experience, ensure brand standards, and manage daily store activities across POS, events, and services.

The role requires 3+ years of leadership in retail, strong customer focus, and the ability to work evenings/weekends. This on-site position offers competitive pay and benefits tailored to a retail leadership role.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to uphold selling behaviors and brand standards.
• Coach and develop team members through structured onboarding and ongoing training.
• Drive omni-channel fulfillment with efficient BOPIS and Same Day Delivery processes.
• Ensure SOPs and company policies are followed, and assets protected.
• Oversee store events and programs like Balloons, Birthday parties, and Loyalty enrollment.

Skills

Customer experience

Coaching

Leadership

Store operations

Tools

POS systems

Job description

The Michaels Companies, Inc. is seeking a Sales Manager in Temecula, CA to lead frontline operations, coach associates, and drive sales results. You will champion the customer experience, ensure brand standards, and manage daily store activities across POS, events, and services.

The role requires 3+ years of leadership in retail, strong customer focus, and the ability to work evenings/weekends. This on-site position offers competitive pay and benefits tailored to a retail leadership role.