Retail Sales Leader — Elevate Customer Experience

EXPRESS; Overland Park (KS); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company 
|

Merchandise discount

Paid Time Off

Parental leave

Job summary

Express Oak Park Mall is seeking a Retail Sales Leader to drive store operations and sales, while mentoring associates to deliver outstanding in-store experiences. You will coach, train, and support teams, ensuring seamless checkout, stockflow, and omni-channel activities.

The role emphasizes leadership in product knowledge, policy adherence, and creating a welcoming environment for customers. Prior retail leadership and strong communication are highly valued.

Qualifications

• Education: High School or Equivalent.
• 1 year of retail experience or equivalent preferred.
• Proficient with iPad and cash registers.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide coaching to store associates for efficient floor operations and customer service.
• Partner with Store Management to give feedback on associate performance.
• Assist in training on store operations, product, policy, and procedures.
• Execute daily store operations and action plans.
• Oversee checkout experience and merchandise flow, including omni-channel tasks.
• Monitor customer service and build effective schedules.

Skills

Retail experience

Customer service

Communication

Sales accountability

Team collaboration

Multitasking

Education

High School or Equivalent

Tools

iPad

Registers

Job description

Express Oak Park Mall is seeking a Retail Sales Leader to drive store operations and sales, while mentoring associates to deliver outstanding in-store experiences. You will coach, train, and support teams, ensuring seamless checkout, stockflow, and omni-channel activities.

The role emphasizes leadership in product knowledge, policy adherence, and creating a welcoming environment for customers. Prior retail leadership and strong communication are highly valued.