Retail Sales Leader: Elevate Customer Experience & Coaching

Express; Louisville (KY); Presencial; USD 35 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverage

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Resumo da oferta

Express is seeking a Retail Sales Leader at Mall At St Matthews to drive store operations on the sales floor and in the stockroom while coaching associates for exceptional customer experiences.

The role focuses on maximizing sales through effective floor coverage, training, and smooth omni-channel operations. A High School diploma and 1 year of experience are required, with nights/weekends availability and tech fluency with iPad and registers.

Qualificações

• Education: High School or Equivalent
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsabilidades

• Assist in developing and motivating associates to maximize sales potential
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards
• Partner with Store Management to provide feedback on associate performance
• Assist in training associates on store operations, product, policy, and procedures
• Execute action plans that optimize results
• Execute all aspects of daily store operations
• Ensure appropriate associate coverage to create a great customer experience
• Oversee and authorize the checkout experience
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store
• Monitor and analyzes the customer service provided by team members
• Build an effective schedule with the right associate in the right place at the right time
• Promote and support an environment focused on delivering great in-store customer experiences
• Effectively resolves customer service issues to a positive outcome
• Lead and models our customer experience model
• Display expert knowledge of product, company policies, promotions, loyalty programs
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc
• Other essential functions may occur as directed by your supervisor

Conhecimentos

Retail sales

Customer service

Communication

Team leadership

Multitasking

Formação académica

High School or Equivalent

Ferramentas

iPad

Registers

Descrição da oferta de emprego

Express is seeking a Retail Sales Leader at Mall At St Matthews to drive store operations on the sales floor and in the stockroom while coaching associates for exceptional customer experiences.

The role focuses on maximizing sales through effective floor coverage, training, and smooth omni-channel operations. A High School diploma and 1 year of experience are required, with nights/weekends availability and tech fluency with iPad and registers.