Retail Sales Leader — Elevate Teams & In-Store Experience

Express; Hanover (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) and Roth 401(k)

Merchandise discount

Paid Time Off

Job summary

Express is seeking a Retail Sales Leader to join our team at Arundel Mills. This role drives sales floor and stockroom operations while training associates and delivering a superior in-store shopping experience for customers.

You will develop teams, coach on the floor, and partner with management to optimize schedules, product launches, and customer service standards. This position emphasizes strong leadership and product knowledge.

Qualifications

• High school diploma or equivalent required.
• 1 year of retail experience preferred.
• Proficient with technology (iPad, registers).

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching to store associates for floor operations and customer service.
• Collaborate with Store Management to give feedback on performance.
• Train associates on store operations, product, policy and procedures.
• Execute daily store operations and action plans to optimize results.
• Ensure appropriate associate coverage for a great customer experience.
• Oversee checkout and omni-channel in-store flows.
• Monitor customer service quality and analytics.
• Create effective schedules with proper staffing.
• Promote an environment focused on delivering great in-store experiences.
• Resolve customer service issues to a positive outcome.
• Lead by example with product knowledge and promotions.

Skills

Customer service

Team leadership

Communication

Sales accountability

Multitasking

Education

High School or Equivalent

Job description

Express is seeking a Retail Sales Leader to join our team at Arundel Mills. This role drives sales floor and stockroom operations while training associates and delivering a superior in-store shopping experience for customers.

You will develop teams, coach on the floor, and partner with management to optimize schedules, product launches, and customer service standards. This position emphasizes strong leadership and product knowledge.