Retail Sales Leader: Drive Team & Customer Experience

Express; Kildeer (IL); Sur place; USD 25 000 - 34 000; Temps partiel

Avantages offerts par ce poste

Medical/dental/vision coverage

401(k) match

Merchandise discount

Paid Time Off

Parental leave

Résumé du poste

Express is seeking a Retail Sales Leader for Kildeer Village Square in Illinois to drive store operations and coach team members. You will manage floor and stockroom activities, train associates, and deliver outstanding in-store experiences for customers.

The role requires 1 year of retail experience, strong communication, and the ability to work nights, weekends, and other hours. You’ll support product knowledge, policy adherence, and omni-channel tasks to optimize sales.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsabilités

• Assist in developing and motivating associates to maximize sales potential
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Connaissances

Retail experience

Communication

Sales accountability

Teamwork

Multitasking

iPad

Registers

Formation

High School or Equivalent

Outils

iPad

Registers

Description du poste

Express is seeking a Retail Sales Leader for Kildeer Village Square in Illinois to drive store operations and coach team members. You will manage floor and stockroom activities, train associates, and deliver outstanding in-store experiences for customers.

The role requires 1 year of retail experience, strong communication, and the ability to work nights, weekends, and other hours. You’ll support product knowledge, policy adherence, and omni-channel tasks to optimize sales.