Retail Sales Leader — Elevate Customer Experience & Sales

EXPRESS; Richmond (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Parental leave

Express merchandise discount

Job summary

PHOENIX Retail, LLC, operating Express, seeks a Retail Sales Leader at Short Pump Town Center to guide store operations and coaching of associates, ensuring outstanding customer experiences and efficient daily workflows.

You will drive in-store sales, oversee stockroom activities, and collaborate with management to optimize coverage, training, and standards execution. The role emphasizes leadership in a dynamic retail environment.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria including nights, weekends and non-business hours.

Responsibilities

• Drive store operations on the sales floor and in the stockroom.
• Provide coaching and training to associates to improve performance.
• Lead in scheduling, customer service, and policy execution.
• Oversee checkout and merchandise flow to support omni-channel operations.
• Ensure a great customer experience and resolve issues positively.

Skills

Retail sales

Customer service

Team leadership

Proficient technology use

Education

High School diploma or equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC, operating Express, seeks a Retail Sales Leader at Short Pump Town Center to guide store operations and coaching of associates, ensuring outstanding customer experiences and efficient daily workflows.

You will drive in-store sales, oversee stockroom activities, and collaborate with management to optimize coverage, training, and standards execution. The role emphasizes leadership in a dynamic retail environment.