Retail Sales Leader: Drive KPIs & Customer Experience

The Michael's Companies; Fairfax (VA); On-site; USD 1,929,000 - 2,659,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

Tuition assistance

Job summary

The Michaels Companies in Fairfax, VA seeks a Sales Manager to lead a high-performing selling culture across the store, coaching a team to deliver exceptional customer experiences and strong KPI results. You will oversee front-end operations, ensure brand standards, and drive omni-channel initiatives including POS accuracy and BOPIS execution.

With 3+ years of retail leadership, you will model best-in-class selling behaviors, provide MOD coverage, and develop team members through onboarding and

Qualifications

• 3+ years retail leadership experience.
• Experience following SOPs and company programs.
• Model and coach customer experience and selling behaviors.

Responsibilities

• Lead and support front-end and service operations.
• Coach team to achieve KPIs and sales targets.
• Ensure accurate use of POS and Self-Checkout systems.
• Provide MOD coverage and maintain floor leadership and service standards.
• Drive omni-channel order fulfillment (BOPIS, Same Day Delivery) and loyalty enrollment.

Skills

Retail leadership

Customer experience

Coaching

POS operations

Omni-channel service

Tools

POS system

Self-Checkout

Job description

The Michaels Companies in Fairfax, VA seeks a Sales Manager to lead a high-performing selling culture across the store, coaching a team to deliver exceptional customer experiences and strong KPI results. You will oversee front-end operations, ensure brand standards, and drive omni-channel initiatives including POS accuracy and BOPIS execution.

With 3+ years of retail leadership, you will model best-in-class selling behaviors, provide MOD coverage, and develop team members through onboarding and