Store Sales & Customer Experience Leader

Michaels; Charlottesville (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

The Michaels Companies Inc. in Charlottesville, VA is seeking a Sales Manager to lead a high-performing team and deliver outstanding customer experiences while driving sales and store priorities.

You will coach front-end operations, manage daily execution of SOPs, and partner with the Store Manager to optimize omni-channel services such as BOPIS, Same Day Delivery, and loyalty programs. This role requires retail leadership experience and availability for nights, weekends, and early mornings.

Qualifications

• 3+ years retail leadership experience.
• Ability to stand for long periods, move around the store, and lift up to 25–50 pounds.
• Availability for nights, weekends, and early mornings.
• Must satisfy federal, state, and local legal requirements.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure policy execution and accountability for store conditions and results.
• Model and coach customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Ensure effective use of POS and Self-Checkout systems.
• Oversee balloons, birthday events, and in-store programs.
• Promote Loyalty Rewards and drive customer retention.
• Champion protection plans and Extend services (US only).
• Drive sales and operations in Knit & Sew Shop and Cut Bar.
• Execute BOPIS and Same Day Delivery with omni-channel focus.
• Support Custom Framing operations and frame shop collaboration.
• Train and develop team members through onboarding and coaching.
• Partner on Asset Protection to reduce shrink.

Skills

Retail leadership

Coaching

Customer service

Job description

The Michaels Companies Inc. in Charlottesville, VA is seeking a Sales Manager to lead a high-performing team and deliver outstanding customer experiences while driving sales and store priorities.

You will coach front-end operations, manage daily execution of SOPs, and partner with the Store Manager to optimize omni-channel services such as BOPIS, Same Day Delivery, and loyalty programs. This role requires retail leadership experience and availability for nights, weekends, and early mornings.