Retail Sales Leader — Drive Experience & Results

michaels; Brentwood (MO); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Medical coverage

Dental coverage

Vision coverage

Telemedicine

Job summary

Michaels is seeking a Sales Manager in Brentwood, MO to lead a high-performing team and deliver exceptional customer experiences across front-end and service operations. You will coach selling behaviors, uphold brand standards, and drive KPIs through effective day-to-day leadership.

Responsibilities include overseeing POS and Self-Checkout, managing Store SOPs, promoting the Loyalty Rewards Program, and enabling omni-channel services like BOPIS and Same Day Delivery to boost conversion and

Qualifications

• 3+ years retail leadership experience.
• Experience managing front-end and service operations.
• Strong customer-focused coaching and communication.

Responsibilities

• Lead and model customer experience and selling behaviors.
• Provide MOD coverage and floor leadership.
• Oversee POS, Self-Checkout, and transactions.
• Promote Loyalty Rewards Program and drive store retention.
• Drive omni-channel service including BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer service

Team coaching

Job description

Michaels is seeking a Sales Manager in Brentwood, MO to lead a high-performing team and deliver exceptional customer experiences across front-end and service operations. You will coach selling behaviors, uphold brand standards, and drive KPIs through effective day-to-day leadership.

Responsibilities include overseeing POS and Self-Checkout, managing Store SOPs, promoting the Loyalty Rewards Program, and enabling omni-channel services like BOPIS and Same Day Delivery to boost conversion and