Senior Store Sales Leader: Elevate Customer Experience

michaels; Kansas City (MO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental and vision coverage

Job summary

Michaels is seeking a Sales Manager in Kansas City, MO to drive a high-performing selling culture, lead front-end and service operations, and coach a team to deliver strong sales and customer satisfaction.

The role emphasizes adherence to SOPs, brand standards, and operational expectations, with a focus on loyalty programs, protection plan adoption, and omni-channel fulfillment including BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.
• Proven ability to coach customer-facing teams.
• Experience with POS systems and self-checkout.
• Strong in-store execution and KPI delivery.

Responsibilities

• Lead selling culture and customer experience.
• Oversee front-end, service operations, and store standards.
• Coach and develop team through onboarding and daily coaching.
• Ensure accuracy of POS/Checkout processes and omni-channel services.
• Drive loyalty program enrollment and protection plan adoption.

Skills

Retail leadership

Customer coaching

POS & Self-Checkout

Team training

Omni-channel execution

Tools

POS systems

Self-Checkout kiosks

Job description

Michaels is seeking a Sales Manager in Kansas City, MO to drive a high-performing selling culture, lead front-end and service operations, and coach a team to deliver strong sales and customer satisfaction.

The role emphasizes adherence to SOPs, brand standards, and operational expectations, with a focus on loyalty programs, protection plan adoption, and omni-channel fulfillment including BOPIS and Same Day Delivery.