Retail Sales Leader: Customer-Obsessed Team Coach

The Brand House Collective; Salisbury (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Kirkland’s is seeking a Sales Leader who is customer-obsessed with strong product knowledge and presentation skills. This position collaborates with the Store Manager to implement store business plans and ensure operational processes are executed through the team.

You will model excellent customer service, lead by example, and guide the team in presenting the brand’s values while supporting profitability and adherence to policies.

Qualifications

• High School Diploma or GED; college preferred.
• 1 year management experience in retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented; drive to succeed.

Responsibilities

• Leads, supports and values customer selling in in-store and online experiences.
• Promotes a customer-obsessed culture prioritizing selling behaviors: Greeting, Re-engaging, Educating, Adding on, Thanking.
• Understands role in sales growth and store profitability.
• Reads cues to respond to customers to create an exceptional in-store experience.
• Educates customers on loyalty programs, promotions, and merchandise assortment.

Skills

Customer selling

Communication skills

Interpersonal savvy

Leadership

Education

High School Diploma or GED

College preferred

Tools

POS system

Job description

Kirkland’s is seeking a Sales Leader who is customer-obsessed with strong product knowledge and presentation skills. This position collaborates with the Store Manager to implement store business plans and ensure operational processes are executed through the team.

You will model excellent customer service, lead by example, and guide the team in presenting the brand’s values while supporting profitability and adherence to policies.