Retail Sales Leader: Customer-Obsessed Team Coach

The Brand House Collective; Prattville (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Kirkland's is seeking a Sales Leader who is customer obsessed with strong product knowledge and presentation skills. You will implement store business plans and collaborate with the Store Manager to maximize sales and ensure operational excellence.

You will guide the team in greeting, re-engaging, educating, adding on, and thanking customers, while upholding Kirkland's values and delivering outstanding customer experiences.

Qualifications

• High School Diploma or GED; college preferred.
• At least 1 year management experience in retail or service industry.
• Strong communications skills and customer selling experience required.
• Energetic, people- and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to work weekends, holidays, and evenings.
• Ability to read and interpret company directives, handbook, and manuals.
• Ability to work a flexible schedule to meet the business needs of the store.
• Ability to work independently as well as part of a team.

Responsibilities

• Leads, supports and values customer selling in both the in store and online shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Customer selling

Communication skills

Leadership

Team supervision

Weekend/evening availability

Driver license

Education

High School Diploma or GED

College preferred

Job description

Kirkland's is seeking a Sales Leader who is customer obsessed with strong product knowledge and presentation skills. You will implement store business plans and collaborate with the Store Manager to maximize sales and ensure operational excellence.

You will guide the team in greeting, re-engaging, educating, adding on, and thanking customers, while upholding Kirkland's values and delivering outstanding customer experiences.