Retail Sales Leader — Customer-Obsessed Coach

The Brand House Collective; Fort Myers (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Kirkland’s is seeking a Sales Leader in the United States to drive customer-focused selling and product presentation in-store. You will model excellent customer interactions and lead a team to meet store goals while collaborating with the Store Manager.

The role emphasizes coaching, loyalty program education, and brand ambassador duties, requiring weekend/evening availability and strong communication skills.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year retail or service management experience.
• Strong communications skills and customer selling experience.
• Able to work weekends, holidays and evenings.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability.
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience.
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket.
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Leads by example, supports, and holds team accountable to all company policies and procedures.
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels.
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Communication skills

Customer selling experience

Team leadership

Flexible schedule

Education

High School Diploma or GED

College degree preferred

Job description

Kirkland’s is seeking a Sales Leader in the United States to drive customer-focused selling and product presentation in-store. You will model excellent customer interactions and lead a team to meet store goals while collaborating with the Store Manager.

The role emphasizes coaching, loyalty program education, and brand ambassador duties, requiring weekend/evening availability and strong communication skills.