Retail Sales Leader - Customer-Obsessed Coach

The Brand House Collective; Columbus (OH); On-site; USD 42,000 - 68,000; Full time

Job summary

Kirkland’s in Columbus, OH is seeking a Sales Leader who is customer-obsessed and skilled in product knowledge and visual presentation. You will implement store business plans and collaborate with the Store Manager to ensure operational excellence and strong sales results.

As a leader, you will model exceptional customer interactions, train the team, greet customers, re-engage, educate, add-on and thank them to maximize basket size.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to work weekends, holidays, and evenings.
• Ability to read and interpret company directives, handbook, and manuals.
• Ability to work a flexible schedule to meet the business needs of the store.
• Must be able to ascend/descend a ladder to retrieve and stock products.

Responsibilities

• Leads, supports and values customer selling in both the in store and online shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability.
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience.
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket.
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Leads by example, supports, and holds team accountable to all company policies and procedures.
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels.
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Customer service

Leadership

Communication

Sales experience

Teamwork

Weekend availability

Driver license

Inventory management

POS system operation

Education

High School Diploma or GED

College preferred

Tools

POS system

Handheld devices

Job description

Kirkland’s in Columbus, OH is seeking a Sales Leader who is customer-obsessed and skilled in product knowledge and visual presentation. You will implement store business plans and collaborate with the Store Manager to ensure operational excellence and strong sales results.

As a leader, you will model exceptional customer interactions, train the team, greet customers, re-engage, educate, add-on and thank them to maximize basket size.