Retail Sales Leader: Customer-Obsessed Coach

The Brand House Collective; Aberdeen (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Kirkland’s is seeking a Sales Leader in North Carolina to drive customer-focused selling and lead store operations with the Store Manager and team. You will model excellent customer interactions and ensure processes align with business plans to maximize sales.

The role requires strong product knowledge, visual presentation skills, and the ability to guide the team in delivering exceptional in-store experiences while maintaining stock levels and adherence to policies.

Qualifications

• Strong communications skills and customer selling experience required.
• Minimum 1 year management experience in a retail or service industry preferred.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Communication skills

Customer selling

Leadership

Teamwork

Flexible schedule

Education

High School Diploma or GED; college preferred

Job description

Kirkland’s is seeking a Sales Leader in North Carolina to drive customer-focused selling and lead store operations with the Store Manager and team. You will model excellent customer interactions and ensure processes align with business plans to maximize sales.

The role requires strong product knowledge, visual presentation skills, and the ability to guide the team in delivering exceptional in-store experiences while maintaining stock levels and adherence to policies.