Customer-Obsessed Retail Sales Leader

The Brand House Collective; Mooresville (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

Kirkland's is seeking a Sales Leader in North Carolina to drive customer-focused selling and maintain strong product knowledge and visual presentation. You will collaborate with the Store Manager to execute store business plans and guide the team in delivering outstanding customer experiences.

Responsibilities include leading customer interactions in-store and online, reinforcing loyalty programs, managing stock and presentation, and upholding Kirkland's Home Values of Customer Commitment,

Qualifications

• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Ability to work weekends, holidays, and evenings.
• Must be able to operate a Point of Sale system and handle inventory.
• Ability to read and interpret company directives and manuals.

Responsibilities

• Leads, supports and values customer selling in both the in store and online shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors.
• Understanding your role in sales growth and how you contribute and impact store profitability.
• Has interpersonal savvy to read cues and respond to customers to create an exceptional in store experience.
• Educates each customer on loyalty programs, promotions and merchandise to support building the basket.
• Leads by example, supports, and holds team accountable to all company policies.
• Executes Manager on Duty (MOD) responsibilities including opening/closing procedures and supervision.
• Assists in freight processing, stockroom organization, pricing and inventory accuracy.
• Champions and demonstrates Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude.

Skills

Retail management experience

Customer selling experience

Strong communications skills

Interpersonal savvy

Team leadership

Flexibility for weekends/holidays

Education

High School Diploma or GED

Tools

Point of Sale system

Registers

Hand held devices

Job description

Kirkland's is seeking a Sales Leader in North Carolina to drive customer-focused selling and maintain strong product knowledge and visual presentation. You will collaborate with the Store Manager to execute store business plans and guide the team in delivering outstanding customer experiences.

Responsibilities include leading customer interactions in-store and online, reinforcing loyalty programs, managing stock and presentation, and upholding Kirkland's Home Values of Customer Commitment,