Customer-Obsessed Retail Sales Leader

The Brand House Collective; Greenville (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Kirkland’s is seeking a Sales Leader in Greenville, NC. The role emphasizes customer-obsessed selling, strong product knowledge, and superior visual presentation. You will guide the team to deliver exceptional in-store and online shopping experiences while upholding store standards and policies.

You will lead by example, coach the team on loyalty programs and promotions, and ensure merchandise presentation, inventory accuracy, and POS operations support daily sales growth and profitability.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to operate and transport funds to the bank as required with appropriate safety.
• Ability to read and interpret directives, handbooks, and manuals.
• Willingness to work weekends, holidays, and evenings.
• Ability to work independently or as part of a team.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by greeting, re-engaging, educating, adding on and thanking each customer.
• Understanding your role in sales growth and how you contribute to store profitability.
• Read cues and respond appropriately to customers to create an exceptional in-store experience.
• Educates customers on loyalty programs, promotions and merchandise to support basket building.
• Supports the brand by acting as a role model and upholding company policies and procedures.
• Executes Manager on Duty responsibilities (opening/closing, team supervision, etc.).
• Assists in freight processing, stockroom organization, merchandise presentation directives, pricing and inventory accuracy.
• Champions Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit.

Skills

Strong communication skills

Customer selling experience

Energetic, people and results oriented

Competitive with a drive to succeed

Effective written and verbal skills

Education

High School Diploma or GED

College degree preferred

Tools

POS system experience

Job description

Kirkland’s is seeking a Sales Leader in Greenville, NC. The role emphasizes customer-obsessed selling, strong product knowledge, and superior visual presentation. You will guide the team to deliver exceptional in-store and online shopping experiences while upholding store standards and policies.

You will lead by example, coach the team on loyalty programs and promotions, and ensure merchandise presentation, inventory accuracy, and POS operations support daily sales growth and profitability.