Store Sales Manager - Customer Experience Leader

Michaels of Canada; South Middleton Township (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

The Michaels Companies Inc. is seeking a Store Sales Manager for the Harrisburg-Carlisle, PA area. You will lead front-end and service operations, drive selling excellence, and coach teams to achieve sales and service KPIs while adhering to brand standards.

Responsibilities include POS and Self-Checkout oversight, loyalty program promotion, and omni-channel order fulfillment through BOPIS and Same Day Delivery. Night/weekend shifts are required.

Qualifications

• 3+ years retail leadership experience.
• Experience guiding front-end and service operations to drive KPIs.
• Coaching based on customer-focused selling behaviors.

Responsibilities

• Lead and champion a high-performing selling culture in-store.
• Ensure SOPs and company programs are followed and store standards met.
• Coach staff on Customer Experience and ART of Selling behaviors.

Skills

Retail leadership

Customer experience

Operations management

Tools

POS systems

Self-checkout systems

Job description

The Michaels Companies Inc. is seeking a Store Sales Manager for the Harrisburg-Carlisle, PA area. You will lead front-end and service operations, drive selling excellence, and coach teams to achieve sales and service KPIs while adhering to brand standards.

Responsibilities include POS and Self-Checkout oversight, loyalty program promotion, and omni-channel order fulfillment through BOPIS and Same Day Delivery. Night/weekend shifts are required.