Retail Sales Leader: Customer Experience & Growth

Michaels Stores; Morehead City (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Job summary

The Michaels Companies, Inc. in Morehead City, NC is seeking a Sales Manager to lead a high-performing selling culture across the store and drive customer experience, sales results, and KPI achievement.

This role oversees front-end operations, guides staff on brand standards, and ensures swift, friendly service while coaching teams to improve selling behaviors and loyalty program participation.

Qualifications

• 3+ years retail leadership experience.
• Experience improving customer experience and sales results.
• Ability to lead front-end and service operations and coach staff.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards and SOPs.
• Coach and develop team to improve customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and maintain operations during shifts.
• Drive omni-channel initiatives (BOPIS, Same Day Delivery) and loyalty program adoption.

Skills

Retail leadership

Customer experience

Team coaching

POS operations

Tools

POS system

Self-Checkout systems

Job description

The Michaels Companies, Inc. in Morehead City, NC is seeking a Sales Manager to lead a high-performing selling culture across the store and drive customer experience, sales results, and KPI achievement.

This role oversees front-end operations, guides staff on brand standards, and ensures swift, friendly service while coaching teams to improve selling behaviors and loyalty program participation.