Retail Sales Leader: Customer Experience & Ops

The Michael's Companies; Reston (VA); On-site; USD 19,286 - 26,587; Full time

Benefits offered by this job

401(k) matching

Medical/Dental/Vision

Employee discounts

Flexible scheduling

Job summary

The Michaels Companies in Reston, VA is seeking a Retail Sales Manager to lead a high-performing team and deliver strong sales and service. You will oversee front-end operations, drive customer-focused selling, and ensure adherence to SOPs and brand standards.

Responsibilities include coaching associates, optimizing POS transactions, managing events and in-store programs, and delivering an engaging omni-channel experience.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations, ensuring SOP compliance.
• Comfortable with POS and Self-Checkout systems in a fast-paced store.

Responsibilities

• Assist Store Manager in leading store operations and policy adherence.
• Coach team to deliver best-in-class customer experience and sales results.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment.

Skills

Retail Leadership

Customer Service

Store Operations

Team Coaching

Tools

POS Systems

Job description

The Michaels Companies in Reston, VA is seeking a Retail Sales Manager to lead a high-performing team and deliver strong sales and service. You will oversee front-end operations, drive customer-focused selling, and ensure adherence to SOPs and brand standards.

Responsibilities include coaching associates, optimizing POS transactions, managing events and in-store programs, and delivering an engaging omni-channel experience.