Retail Sales Leader - Customer Experience & Store Ops

Michaels Stores; Washington (MO); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

Job summary

The Michaels Stores in Washington, MO is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, ensuring consistent execution of brand standards and SOPs.

You will coach talent, manage day-to-day operations, support omnichannel services like BOPIS and Same Day Delivery, promote loyalty programs, and uphold asset protection.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure execution of policies and store conditions.
• Model and coach customer experience and selling behaviors.
• Provide MOD coverage and floor leadership.
• Oversee POS and Self-Checkout transactions.
• Oversee in-store programs and events.
• Promote Loyalty Rewards and MCC/Extend services.
• Drive sales and omni-channel service (BOPIS, Same Day Delivery).
• Train and develop team members.

Skills

Retail leadership

Customer service

Store operations

Team coaching

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Stores in Washington, MO is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, ensuring consistent execution of brand standards and SOPs.

You will coach talent, manage day-to-day operations, support omnichannel services like BOPIS and Same Day Delivery, promote loyalty programs, and uphold asset protection.