Retail Sales Leader: Customer Experience & Ops

Michaels; Lancaster (OH); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

The Michaels Companies Inc. in Lancaster, OH seeks an experienced retail leader to support the Store Manager in driving store standards, customer experience, and omni-channel service.

You will coach teams, supervise POS and Self-Checkout, manage events and in-store programs, oversee the Knit & Sew Shop, and promote loyalty and protection plans. Requires 3+ years retail leadership, ability to stand long hours, and willingness to work nights, weekends and early mornings; competitive pay and

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach customer experience and selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting transactions and customer support.
• Oversee in-store programs and events (e.g., Balloons, Birthday parties) and Loyalty Rewards enrollment to drive retention.
• Champion protection plans and Extend services, ensuring team awareness and customer adoption.
• Drive sales and operational excellence in the Knit & Sew Shop, including the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same-Day Delivery, delivering timely order fulfillment and omni-channel service.
• Support Custom Framing operations with customer consultations and coordination with the frame shop.

Job description

The Michaels Companies Inc. in Lancaster, OH seeks an experienced retail leader to support the Store Manager in driving store standards, customer experience, and omni-channel service.

You will coach teams, supervise POS and Self-Checkout, manage events and in-store programs, oversee the Knit & Sew Shop, and promote loyalty and protection plans. Requires 3+ years retail leadership, ability to stand long hours, and willingness to work nights, weekends and early mornings; competitive pay and