Retail Sales Leader — Customer Experience & Ops

Michaels; Danvers (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels in Danvers, MA is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales and deliver an engaging customer experience. You will oversee front-end and service operations, ensure consistent brand standards and operational consistency to meet KPIs.

This role requires at least 3 years of retail leadership, the ability to coach teams, manage POS and Self-Checkout, and support loyalty programs, BOPIS, and in-store events.

Qualifications

• Minimum 3+ years retail leadership experience.
• Ability to coach and develop team members.
• Strong customer service focus and selling skills.

Responsibilities

• Lead and manage adherence to SOPs and company programs.
• Coach team to deliver best-in-class customer experience.
• Provide Manager-on-Duty coverage and maintain operational continuity.
• Oversee POS and Self-Checkout usage and customer support.
• Drive sales and service KPIs through effective leadership.
• Promote loyalty programs and drive in-store events and programs.

Skills

Retail leadership

Customer service coaching

Team motivation

Education

Retail leadership experience

Tools

POS systems

Self-Checkout systems

Job description

Michaels in Danvers, MA is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales and deliver an engaging customer experience. You will oversee front-end and service operations, ensure consistent brand standards and operational consistency to meet KPIs.

This role requires at least 3 years of retail leadership, the ability to coach teams, manage POS and Self-Checkout, and support loyalty programs, BOPIS, and in-store events.