Retail Sales Leader & Customer Experience Coach

Michaels; Kildeer (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Tuition assistance

Adoption assistance

Commuter benefits

Flexible spending accounts

Telemedicine services

Employee Assistance Program

Job summary

Michaels in Illinois is seeking a Sales Manager to lead a high-performing selling culture, drive sales KPIs and deliver an engaging customer experience. You will oversee front-end operations, POS usage, loyalty programs, and omni-channel fulfillment while coaching a diverse team across multiple departments.

The role requires 3+ years retail leadership, strong coaching skills, and the ability to manage day-to-day operations, events, and service standards in a fast-paced store.

Qualifications

• 3+ years retail leadership experience.
• Experience driving customer-focused selling and KPIs.
• Ability to coach teams and manage day-to-day operations.

Responsibilities

• Lead and ensure SOP adherence and company programs across the store.
• Model and coach customer experience and selling behaviors to improve conversion and satisfaction.
• Provide MOD coverage and maintain floor leadership, service standards, and operational continuity.

Skills

Customer Experience

Leadership

Sales coaching

Operations management

Tools

POS systems

Self-Checkout

Job description

Michaels in Illinois is seeking a Sales Manager to lead a high-performing selling culture, drive sales KPIs and deliver an engaging customer experience. You will oversee front-end operations, POS usage, loyalty programs, and omni-channel fulfillment while coaching a diverse team across multiple departments.

The role requires 3+ years retail leadership, strong coaching skills, and the ability to manage day-to-day operations, events, and service standards in a fast-paced store.