Retail Sales Leader — Customer Experience & KPIs

Michaels Stores; Rossford (OH); On-site; USD 19,000 - 22,000; Full time

Job summary

Michaels Stores in Toledo/Rossford, OH is seeking a Sales Manager to lead a high-performing selling culture, oversee front-end and service operations, and ensure selling behaviors align with brand standards and store expectations.

You will coach and develop team members, drive omni-channel service, supervise POS and checkout, and partner with store leadership to hit KPIs while delivering an engaging customer experience.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Experience coaching and developing team members.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards and SOP adherence.
• Coach and develop team members through structured onboarding and ongoing skills training.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Ensure accurate use of POS and Self-Checkout, supporting smooth transactions.

Skills

Retail leadership

Customer service coaching

Operations management

Staff development

Tools

POS systems

Job description

Michaels Stores in Toledo/Rossford, OH is seeking a Sales Manager to lead a high-performing selling culture, oversee front-end and service operations, and ensure selling behaviors align with brand standards and store expectations.

You will coach and develop team members, drive omni-channel service, supervise POS and checkout, and partner with store leadership to hit KPIs while delivering an engaging customer experience.