Senior Sales Manager: Drive Customer Experience & KPIs

Michaels; Sandusky (OH); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Partner discount programs

Job summary

Michaels in Sandusky, OH is seeking a Sales Manager to lead and champion a high-performing selling culture across the store, driving sales results and an engaging customer experience. You will oversee front-end and service operations, coaching staff to meet selling behaviors and brand standards while ensuring efficient day-to-day execution.

Responsibilities include MOD coverage, POS operations, loyalty enrollment, and omni-channel services.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead and champion high performing selling culture across the store.
• Coach team on selling behaviors to improve conversion and customer experience.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee front-end, service operations, and POS/self-checkout workflows.
• Drive omni-channel execution including BOPIS and Same Day Delivery operations.

Skills

Retail leadership

Customer coaching

POS proficiency

Tools

POS systems

Job description

Michaels in Sandusky, OH is seeking a Sales Manager to lead and champion a high-performing selling culture across the store, driving sales results and an engaging customer experience. You will oversee front-end and service operations, coaching staff to meet selling behaviors and brand standards while ensuring efficient day-to-day execution.

Responsibilities include MOD coverage, POS operations, loyalty enrollment, and omni-channel services.