Retail Sales Lead & Team Coach

knitwellgroup; Charlotte (NC); On-site; USD 26,000 - 38,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

The Sales Lead at knitwellgroup is a key team member who models and delivers personalized customer experiences while guiding associates. You will collaborate with the Store Manager to become an expert on store operations and be ready to step in as manager when needed.

Responsibilities include modeling brand standards, onboarding and developing a highly engaged team, supporting an inclusive environment, coaching associates, and ensuring a seamless omnichannel shopping experience using available

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient; able to operate a point‑of‑sale system.
• Enjoys communicating and coaching.
• Flexible availability – evenings, weekends, and holidays.
• Takes initiative and can organize, delegate, and prioritize to meet deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an engaged team.
• Support an inclusive store environment where everyone feels welcome.
• Uphold high visual and operational standards with a customer focus.
• Use tools to drive a customer-focused team and profitable business.
• Provide in-the-moment feedback and coaching to elevate customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Utilize available tools to stay informed on priorities and promotions and enable seamless omnichannel shopping.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS proficiency

Communication and coaching

Flexible availability

Organization and prioritization

Job description

The Sales Lead at knitwellgroup is a key team member who models and delivers personalized customer experiences while guiding associates. You will collaborate with the Store Manager to become an expert on store operations and be ready to step in as manager when needed.

Responsibilities include modeling brand standards, onboarding and developing a highly engaged team, supporting an inclusive environment, coaching associates, and ensuring a seamless omnichannel shopping experience using available