Retail Sales Lead & Team Coach

knitwellgroup; Hagerstown (MD); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact through philanthropic

Advancement across brands

Job summary

knitwellgroup's Sales Lead role centers on delivering personalized customer experiences and guiding associates. You’ll partner with the Store Manager to master store operations and be ready to step in as manager when needed.

You’ll influence the customer journey and team engagement by modeling brand standards, coaching, and using omnichannel tools. This part-time position requires a readiness to work evenings, weekends, and holidays in the Hagerstown area.

Qualifications

• 6-months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to meet deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while focusing on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching to each associate.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions for seamless omnichannel shopping.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

POS system

Coaching

Communication

Scheduling flexibility

Decision making

Delegation

Tools

Point-of-Sale system

Job description

knitwellgroup's Sales Lead role centers on delivering personalized customer experiences and guiding associates. You’ll partner with the Store Manager to master store operations and be ready to step in as manager when needed.

You’ll influence the customer journey and team engagement by modeling brand standards, coaching, and using omnichannel tools. This part-time position requires a readiness to work evenings, weekends, and holidays in the Hagerstown area.