Retail Team Lead & Customer Experience Coach

knitwellgroup; Waco (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

Knitwell Group is seeking a Sales Lead to model exceptional customer experiences and support associates. You will collaborate with the Store Manager to become a store functions expert and be ready to step in as manager when needed.

You will drive brand standards, assist onboarding, and coach staff to maintain a seamless omnichannel experience using available tools. Flexible evenings, weekends, and holidays are expected.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient and able to operate a POS system.
• Enjoys communicating and coaching others.
• Flexible availability including evenings, weekends and holidays.
• Takes initiative to make thoughtful decisions and manage deadlines.

Responsibilities

• Represent the brand and model personalized customer experiences.
• Assist store leaders with onboarding and developing a highly engaged team.
• Support an inclusive store environment for associates.
• Uphold high visual and operational standards focused on the customer.
• Use tools to drive a customer-focused team and profitable business.
• Provide in-the-moment feedback and coaching to associates.
• Build productive relationships and support team ideas.
• Step into manager duties when needed and stay informed on priorities.

Skills

Retail sales experience

Leadership

Coaching

POS proficiency

Communication

Time management

Decision making

Tools

Point-of-sale system

Job description

Knitwell Group is seeking a Sales Lead to model exceptional customer experiences and support associates. You will collaborate with the Store Manager to become a store functions expert and be ready to step in as manager when needed.

You will drive brand standards, assist onboarding, and coach staff to maintain a seamless omnichannel experience using available tools. Flexible evenings, weekends, and holidays are expected.