Retail Sales Lead & Team Coach

KnitWell Group; Charlotte (NC); Sur place; USD 24 000 - 30 000; Temps partiel

Avantages offerts par ce poste

401(k) plan

Merchandise discounts

Professional development

Community impact

Résumé du poste

KnitWell Group in Charlotte, NC is seeking a Sales Lead to help deliver personalized customer experiences and coach a team of associates. You will collaborate with the Store Manager to master store operations and step in as manager when needed.

This role emphasizes brand representation, onboarding support, inclusive leadership, and maintaining top visual/operational standards to drive a customer-focused, profitable store environment.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsabilités

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Connaissances

Retail sales experience

Management experience

POS system operation

Communication & coaching

Flexible availability

Decision making

Organizing & prioritizing

Description du poste

KnitWell Group in Charlotte, NC is seeking a Sales Lead to help deliver personalized customer experiences and coach a team of associates. You will collaborate with the Store Manager to master store operations and step in as manager when needed.

This role emphasizes brand representation, onboarding support, inclusive leadership, and maintaining top visual/operational standards to drive a customer-focused, profitable store environment.