Retail Sales Lead & Team Coach

J.Jill, Inc.; Brighton (MI); On-site; USD 21,000 - 24,000; Part time

Benefits offered by this job

Hourly wage incentives

Associate discount

Career growth

Inclusive team

EAP

Paid time off

Job summary

J.Jill, Inc. is seeking a Sales Lead to champion customer service and sales excellence in a fast-paced retail store. You will guide the team, mentor associates, and foster meaningful customer connections to drive store performance.

You will stay knowledgeable about products, deliver personalized styling, and collaborate on store operations, including opening/closing, visual merchandising, and inventory control. This role emphasizes flexible scheduling and a positive, solution-oriented mindset.

Qualifications

• 1+ years of retail experience, preferably in women's specialty retail or a strong sales, customer-obsessed environment.
• Passion for customer service and building meaningful relationships.
• Strong ability to support, inspire, and motivate a team.
• Proven track record of contributing to sales and customer engagement.
• Excellent communication skills and a positive, solution-oriented mindset.

Responsibilities

• Act as a role model by developing and maintaining strong customer relationships through genuine interactions.
• Assist in training and developing team members, leading by example, and providing coaching and support to ensure team success.
• Help drive store performance by identifying customer needs, providing personalized styling recommendations, and contributing to achieving sales targets.
• Maintain deep knowledge of J.Jill’s products to support customers in making confident purchasing decisions.
• Assist with store operations, including opening and closing store, manager on duty, visual merchandising, floor sets, inventory management, and adherence to company policies.
• Take ownership of assigned responsibilities, proactively address challenges with a solution-oriented mindset, and support leadership in maintaining a meaningful customer experience.
• Navigate various communication settings across different levels of the organization, adjusting messaging to fit diverse audiences.
• Perform additional responsibilities as assigned to help your store be successful.

Skills

Retail experience

Customer service

Team leadership

Communication skills

Flexible schedule

Job description

J.Jill, Inc. is seeking a Sales Lead to champion customer service and sales excellence in a fast-paced retail store. You will guide the team, mentor associates, and foster meaningful customer connections to drive store performance.

You will stay knowledgeable about products, deliver personalized styling, and collaborate on store operations, including opening/closing, visual merchandising, and inventory control. This role emphasizes flexible scheduling and a positive, solution-oriented mindset.