Retail Sales Leader: Style & Service Coach

J. Jill; Monterey (CA); On-site; USD 54,442,752 - 63,038,976; Full time

Benefits offered by this job

Competitive wage with incentives

Employee discounts

Inclusive team environment

Assistance program

Job summary

J.Jill is seeking a Sales Lead to support store leadership, drive sales, and deliver an exceptional shopping experience for customers in a fast-paced retail environment.

You will train and coach team members, build relationships with customers, and maintain product knowledge to assist informed purchases. The role emphasizes a community-minded culture with opportunities for growth and competitive hourly pay.

Qualifications

• 1+ years of retail experience, preferably in women’s specialty retail or a strong sales, customer-obsessed environment.
• Passion for customer service and building meaningful relationships.
• Strong ability to support, inspire, and motivate a team.
• Proven track record of contributing to sales and customer engagement.
• Excellent communication skills and a positive, solution-oriented mindset.

Responsibilities

• Act as a role model by developing and maintaining strong customer relationships through genuine interactions.
• Support community engagement initiatives to strengthen brand presence.
• Assist in training and developing team members, leading by example, and providing coaching and support to ensure team success.
• Help drive store performance by identifying customer needs, providing personalized styling recommendations, and contributing to achieving sales targets.
• Maintain deep knowledge of J.Jill’s products to support customers in making confident purchasing decisions.
• Assist with store operations, including opening and closing store, manager on duty, visual merchandising, floor sets, inventory management, and adherence to company policies.
• Take ownership of assigned responsibilities, proactively address challenges with a solution-oriented mindset, and support leadership in maintaining a meaningful customer experience.
• Navigate various communication settings across different levels of the organization, adjusting messaging to fit diverse audiences.

Skills

Retail experience

Customer service

Team leadership

Sales driven

Communication skills

Flexible schedule

Job description

J.Jill is seeking a Sales Lead to support store leadership, drive sales, and deliver an exceptional shopping experience for customers in a fast-paced retail environment.

You will train and coach team members, build relationships with customers, and maintain product knowledge to assist informed purchases. The role emphasizes a community-minded culture with opportunities for growth and competitive hourly pay.