Retail Sales Lead & Store Coach

KnitWell Group; Massachusetts; On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT is seeking a Sales Lead at Store 1812-The Shops at Chestnut Hill in Chestnut Hill, MA. You will model exceptional customer experiences and guide associates to deliver personalized service, while collaborating with the Store Manager to master store operations and step in as manager when needed.

This role emphasizes coaching, teamwork, and maintaining visual standards, with a flexible schedule including evenings, weekends, and holidays.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Customer service

Team leadership

Clear communication

Tools

POS system

Job description

LOFT is seeking a Sales Lead at Store 1812-The Shops at Chestnut Hill in Chestnut Hill, MA. You will model exceptional customer experiences and guide associates to deliver personalized service, while collaborating with the Store Manager to master store operations and step in as manager when needed.

This role emphasizes coaching, teamwork, and maintaining visual standards, with a flexible schedule including evenings, weekends, and holidays.