Store Sales Lead & Customer Experience Coach

LOFT; Pottstown (Montgomery County); On-site; USD 24,796,800 - 57,859,200; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT is seeking a Sales Lead to partner with Store Manager, model exceptional customer experiences, and guide associates to deliver personalized service. You will help onboard and develop a motivated team while upholding LOFT’s brand standards in a store location at Philadelphia Premium-ANN-Pottstown, PA.

The role requires strong communication, coaching skills, and a track record in retail. Availability includes evenings, weekends, and holidays; you may step in as acting manager when needed.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to meet deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS proficiency

Communication & coaching

Flexible schedule

Initiative & prioritization

Tools

Point-of-Sale (POS) system

Job description

LOFT is seeking a Sales Lead to partner with Store Manager, model exceptional customer experiences, and guide associates to deliver personalized service. You will help onboard and develop a motivated team while upholding LOFT’s brand standards in a store location at Philadelphia Premium-ANN-Pottstown, PA.

The role requires strong communication, coaching skills, and a track record in retail. Availability includes evenings, weekends, and holidays; you may step in as acting manager when needed.