Retail Sales Lead & Coach — Customer Experience

LOFT; Massachusetts; In loco; USD 22.000 - 28.000; Part-time

Vantaggi offerti da questo lavoro

401(k) plan

Merchandise discounts

Professional development

Community impact through partnerships

Descrizione del lavoro

LOFT in Chestnut Hill, MA is seeking a Sales Lead to support and model exceptional customer experiences. You will collaborate with the Store Manager to become an expert on store functions and be ready to step in as manager when needed.

The role emphasizes delivering personalized customer service, guiding associates, and maintaining brand standards in a busy retail environment. Flexible evenings/weekends may be required.

Competenze

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.

Mansioni

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Conoscenze

Retail sales experience

Management experience

POS proficiency

Communication & coaching

Flexible availability

Initiative & decision making

Organization & prioritization

Descrizione del lavoro

LOFT in Chestnut Hill, MA is seeking a Sales Lead to support and model exceptional customer experiences. You will collaborate with the Store Manager to become an expert on store functions and be ready to step in as manager when needed.

The role emphasizes delivering personalized customer service, guiding associates, and maintaining brand standards in a busy retail environment. Flexible evenings/weekends may be required.