Retail Sales Lead & Customer Experience Coach

LOFT; Lee (MA); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Lee, MA is seeking a Sales Lead to model exceptional customer experiences and coach associates. You’ll partner with the Store Manager to master store operations and be ready to step in as manager when needed.

In this role you’ll help onboard and develop a highly engaged team, uphold high visual standards, and use technology to support a seamless omnichannel experience for customers. This is a regular/part-time position with flexible evenings and weekends.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a brand representative and model personalized customer experience behaviours.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Management

Tech proficiency

Communication coaching

Flexible scheduling

Decision making

Organizational skills

Tools

POS system

Job description

LOFT in Lee, MA is seeking a Sales Lead to model exceptional customer experiences and coach associates. You’ll partner with the Store Manager to master store operations and be ready to step in as manager when needed.

In this role you’ll help onboard and develop a highly engaged team, uphold high visual standards, and use technology to support a seamless omnichannel experience for customers. This is a regular/part-time position with flexible evenings and weekends.