Retail Sales Lead — Designer Toy Brand Experience

Pop Mart; Costa Mesa (CA); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART in Costa Mesa, CA is seeking a Retail Sales Lead to guide store operations and deliver exceptional customer experiences. You will lead the team on duty, coach associates, and drive sales while upholding visual standards.

You will manage opening/closing, POS transactions, inventory, and product launches, all while sharing POP MART’s stories with customers and fostering a welcoming, energetic store atmosphere.

Qualifications

• 1+ years of retail experience; leadership, keyholder, or supervisory experience preferred.
• Passion for delivering exceptional customer experiences and leading by example.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is valued.

Responsibilities

• Lead by example to deliver an exceptional customer experience and inspire a customer-first culture.
• Serve as the Leader on Duty in the absence of the Store Manager or Assistant Store Manager, ensuring smooth daily operations.
• Coach, motivate, and support Sales Associates to achieve individual and store performance goals.
• Build relationships with customers by sharing POP MART stories, artists, characters, and collaborations.
• Foster an energetic, inclusive store environment and ensure operational excellence.

Skills

Leadership

Customer service

Communication

Sales coaching

Inventory control

Education

High School Diploma or equivalent

Tools

POS systems

Job description

POP MART in Costa Mesa, CA is seeking a Retail Sales Lead to guide store operations and deliver exceptional customer experiences. You will lead the team on duty, coach associates, and drive sales while upholding visual standards.

You will manage opening/closing, POS transactions, inventory, and product launches, all while sharing POP MART’s stories with customers and fostering a welcoming, energetic store atmosphere.